These training programs are in-depth learning experiences on specific Process Improvement topics that deal with "Reducing Risk" and "Removing Waste".  Listed below are our most popular seminars offered by ISG.  Select the category you have an interest in, scan the list and if you would like to view the agenda of what is covered, just click on the link.

Want your training session customized?  No problem.  We do it all the time.  Don't see the training you are looking for?  Either way, just call me or send me a note and let me know what you've got in mind. 

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Business Modeling & Performance Measurement

The one (1) day Business Modeling and Performance Measurement Session is focused on learning how to connect your business objectives & goals to a measurement system that can be used by frontline managers in a practical way.  This session will clearly demonstrate how a good measurement system is needed for improving business performance.  A business model will be presented as an example to aid understanding.  This will be followed by a workshop that will guide you first in modeling your business and then developing a measurement system (dashboard/scorecard) that will drive your efforts to enhance business performance.  (Note: This session is available in a 1/2 day format as well).

Strategic/Business Planning

The one (1) day Strategic/Business Planning Session is focused on learning how to identify the overall goal of your organization and the direction you want it to go in.  This session will outline how to develop the objectives, strategies, tactics and plans to get you to where you want to be.  Techniques will be outlined that will ensure there is alignment amongst all of these activities, which is a key factor for driving your efforts towards enhanced business performance.  Examples are used to reinforce understanding of the underlying principles for creating a sound Strategic Plan and then executing on it.  (Note: This session is available in a 1/2 day format as well).

Malcolm Baldrige Assessment Training

The one (1) day Malcom Baldrige Assessment Training Session teaches you how to use the Malcolm Baldrige National Quality Awards criteria to conduct an internal assessment of your organization.  You will gain a thorough understanding of the Baldrige criteria as well as conduct an internal assessment of your organization's strategic initiatives, which will lead to identifying opportunities for improvement.  (Note: This session is available in a 1/2 day format as well).

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