The following is a summary of the Year 2008 & 2009 feedback received from participants...

NOTE: Complete hardcopy results are kept on file at ISG

Comments From Session Participants: (received through feedback forms)

Session Evaluation Scores For Year 2008 & 2009

Session Materials

Session Delivery

Session Facilities

· “Liked the workshops”

· “Instructor was very enthusiastic”

Jan

3.6

3.8

3.4

· “The more I heard about it the more I understood it”

3.8

3.6

· “Liked the group discussion”

Feb

3.9

3.7

· “Liked the interaction”

3.7

3.9

3.5

· “Liked that the ISO Standard is focused on Customer Satisfaction”

Mar

3.8

3.6

· “Instructor was very knowledgeable, kept the class awake”

3.9

· “Liked that the workshops took an auditor perspective on understanding the inten

Apr

3.7

3.9

3.7

· “Liked the frequent breaks”

3.8

3.9

· “Slides were informative”

May

3.7

3.9

3.6

3.7

3.9

3.5

· “Liked doing the audit prep and observing the audit process”

Jun

3.9

3.6

· “The session went by quickly – mark of a good Instructor”

3.8

3.7

3.6

· “Fast paced and interactive”

Jul

3.8

3.5

· “The Instructor was knowledgeable and had good examples”

3.9

3.8

· “Liked that the session material covered all of the steps for auditing”

Aug

3.8

3.6

· “Instructor was very knowledgeable of course content”

3.6

3.8

3.4

· “Liked the ‘hands-on’ audit techniques used by the Instructor”

Sep

3.8

3.6

· “Liked the mock audits”

3.6

3.7

· “Need more time to conduct the mock audits”

Oct

3.6

3.8

3.4

· “Liked the mock audit and the hands-on experience we received”

3.8

3.6

· “Lots of information to digest”

Nov

3.8

3.6

· “The Facilitator kept things interesting and enjoyable!”

3.6

3.8

3.4

· “Few words, yet concise”

Dec

3.6

3.8

3.4

· “Facilitator had good advice made learning fun”

3.8

3.6

· “So much information - so little time”

Avg. Score

3.8

3.9

3.6

NOTE: Minimum score = 1; Maximum score = 4

· “Liked the group discussions of questions”

· “A little fast but it was necessary”

· “Liked the group discussions”

· “Liked the hands-on audits and could have used more of it!”

· “Facilitator was responsive to our questions – but a little fast at times”

· “Facilitator presented well with a good sense of humor”

· “Liked the actual audits”

· “Presenter was very knowledgeable”

· “Gained some insight into better auditing techniques”

· “Instructor was comfortable presenting, knowledgeable and was interested in the topic”

· “Liked doing an actual audit”

· “Liked the Instructor’s examples”

· “Difficult to fit 2 full days into my schedule – time constraints”

· “Good open interactive session”

· “Liked the fast pace”

· “Lots of slides”

· “Liked the concept of ‘process auditing’ and the 3D approach”

· “Workshop format worked well”

· “Liked the process approach to auditing and how to develop a checklist”

· “Good audit practice – liked the final presentations”

· “ISO’s not a huge priority of mine but the Instructor made it interesting”

· “Instructor was concise and understandable with frequent small breaks”

· “Great refresher as first time I had just started on Quality Team”

· “Good pace… Instructor always seemed to sense when it was time for a break”

· “Good focus on completing in a timely manner… Good review of ISO”

· “Liked that the breaks were timely”

· “3D Approach is very useful”

· “Very good Facilitator”

· “The course materials were well put together”

· “Facilitator was very knowledgeable”

· “Sometimes pace was a bit quick”

· “Liked that the case studies were actual company examples”

· “Liked that there were frequent breaks”

· “Very informative”

· “I liked the opportunity to work on a real case”

· “Instructor kept a good pace – comfortable but engaged”

· “I really liked the 3D approach to auditing”

· “The Instructor shared a lot of great examples from his experiences”

· “I learned how to audit people so that they were comfortable”

· “The Instructor had good information and he was easy to follow”

· “Liked the mock audit”

· “Relaxed atmosphere, allowed to laugh, not too serious”

· “Liked that the material covered all aspects of auditing”

· “The Instructor was easy to understand – it was A-OK”

· “Liked the mock audit – real life practice”

· “Facilitator really tried to keep us interested and the frequent breaks helped”

· “Too many slides at one time – need to break it up more”

· “Everything was ok - Facilitator didn’t put me to sleep”

· “Material was very applicable to our process”

· “Enjoyed the humor and group interactions”

· “Liked the tips for conducting audits”

· “Facilitator had a number of good examples”

· “Liked that the course covered CAR’s and OFI’s”

· “Facilitator made learning fun – it was very interesting”

· “Liked the information about the 3D approach to interviewing”

· “Facilitator had lots of energy”

· “I feel like I pick up a little more each year”

· “Facilitator was responsive to our questions – but a little fast at times”

ISO Support Group 519-821-2684 Email Tim...

5 Darby Road, Guelph, Ontario, Canada N1K IR4