The following is a summary of the Year 2007 feedback received from participants...

NOTE: Complete hardcopy results are kept on file at ISG

Comments From Session Participants: (received through feedback forms)

Session Evaluation Scores For Year 2007

Session Materials

Session Delivery

Session Facilities

· “This training increased my ability to conduct an audit more effectively”

· “Facilitator was clear and concise”

Jan

3.6

3.8

3.4

· “Relaxed atmosphere, easy to participate”

3.8

3.6

· “Liked the mock audit but a lot of PowerPoint slides”

Feb

3.9

3.7

· “Learned all of the tools I need to do an Internal Audit ”

3.7

3.9

3.5

· “Course was delivered at a good pace – relevant examples”

Mar

3.8

3.6

· “Would have liked more time for role playing”

3.9

· “Liked doing the mock audit”

Apr

3.7

3.9

3.7

· “Like the fast pace of the course”

3.7

3.9

3.3

· “Liked the real life examples of performing audits at our facility”

May

3.7

3.9

· “Pace was excellent – Facilitator knew the topic well – confident delivery”

3.7

3.9

3.5

· “Entire course was very good”

Jun

3.6

3.7

3.5

3.8

3.6

· “Handout material was clear and easy to read”

Jul

3.9

· “Facilitator stayed on track and on time”

3.9

3.8

· “Liked that the session content was relevant & tied to our actual problems”

Aug

3.8

3.6

· “Facilitator made topic interesting – kept group focused”

3.6

3.8

3.4

· “Facilitator stayed on track and was clear and focused”

Sep

3.8

3.6

· “Session material was easy to follow, quick paced and excellent facilitation”

3.6

3.7

· “Session was too short”

Oct

3.6

3.8

3.4

· “Liked working through the process as a Team to perspective of others”

3.8

3.6

· “Would have liked more discussion on when to apply these techniques”

Nov

3.8

3.6

· “Liked the Facilitator delivery and the relevance of the material”

3.6

3.8

3.4

· “Didn’t like having to make coffee”

Dec

3.6

3.8

3.4

· “Session was interactive – more engaging than just listening to a 1 way flow”

3.8

3.6

· “Needed more time”

Avg. Score

3.7

3.9

3.6

NOTE: Minimum score = 1; Maximum score = 4

· “Great speaker and kept a good level of humour in the room”

· “The session was appropriate to us and applicable to our situation”

· “Facilitator was effective and efficient, and on time”

· “Needed chocolate”

· “Material was clear and objectives met”

· “Too short”

· “Liked working as a Team on solving specific problems in our company”

· “Liked the style of the Facilitator – injected humour and kept us on track”

· “Too much material and not enough time”

· “I really liked that we worked on our actual problems”

· “Went too fast – needed more time”

· “Excellent delivery – great sense of humour”

· “Liked that topics were related to real problems”

· “Liked the workshops from the first one to the last one which was based on real problems”

· “New, very useful material”

· “More time needed to absorb new skills”

· “Fast paced and interactive”

· “Using real life work problems”

· “Facilitator made session interesting with workshops”

· “Very informative & well presented”

· “Liked the Team sessions and had adequate time to perform the exercises”

· “Liked the workshops”

· “Facilitator delivered the session with enthusiasm & levity”

· “Liked the workshops – kept things interactive & fast moving”

· “I liked that it was more workshops than slides”

· “Liked working on actual, real life issues”

· “This course identified the basic plan to identify root causes”

· “Liked the energy of the Facilitator”

· “Liked the workshops”

· “Liked that awareness was created of root cause”

· “Liked the discussions and the workshops”

· “Liked learning the tools used for root cause analysis”

· “The interaction was good amongst the group”

· “Some instructions should have been given before workshop - using verbs for Causes”

· “Format was good… liked working on the generic problems first”

· “Facilitator is a very good trainer”

· “Liked the exercises”

· “Facilitator was very energetic”

· “Exercises were relevant”

· “Too quick at times”

· “Facilitator was very knowledgeable of the material”

· “Too fast at times”

· “Liked that workshops dealt with real life issues”

· “Good use of time”

· “Good to work on real issues”

· “Facilitator kept session moving but had to shorten discussions”

· “Liked asking the question why to uncover root cause”

· “Liked the practice sessions and the level of participation”

· “Good info for daily interaction”

· “Liked the open discussions about real issues”

· “Liked the 5-Y technique of determining root cause”

· “Liked the Instructor’s ideas and open mindedness”

· “Session was very applicable to the issues we face here”

· “The Instructor was personable and made the class interesting”

· “Facilitator was straight-forward and to the point”

· “Training taught me new ways to solve problems”

· “The Instructor was very involved with each Team but could have used less Slides”

· “Liked the workshops using the fishbone diagrams”

· “I liked that the Instructor asked questions when he didn’t understand our results”

· “I liked that it was a hands-on course”

· “Instructor was concise and to the point”

· “I learned a lot during this training session”

· “The Instructor was easy to understand”

· “The session material was informative and helpful”

· “The Instructor’s participation made the class interesting”

· “This class made me think a lot more about how to problem solve”

· “The Instructor was clear, to the point with no politics”

· “The session content was very appropriate and customized for our company”

· “The delivery of the session was good and entertaining”

· “Training showed us how to implement these problem solving tools in our facility”

· “Liked that the workshops related directly to our plant problems”

· “Appreciated the Instructor’s knowledge of manufacturing process and his humor”

· “Liked all of the training”

· “Liked the workshops and applying process mapping to Clauses of the ISO Standard”

· “Liked answering the ‘Defining the Process’ questions as a group”

· “Facilitator kept a good pace of delivery”

· “Course material was easy to understand – good layout of the information”

· “Instructor was very knowledgeable of the content”

· “The workshops helped me to see how to apply the Clauses of the ISO Standard”

· “Liked the frequent short breaks which helped to maintain focus”

· “Course binder can be used as a reference tool”

· “Liked the process mapping workshops”

· “The Facilitator was lively and entertaining”

· “Liked the course material – simple understandable bullets”

· “I liked the group interaction – Facilitator had the right personality for this material”

· “The course material was easy to follow”

· “Liked the energy that the Facilitator had”

· “Liked the workshops”

· “Facilitator ensured the atmosphere was casual and friendly”

· “Liked the mock audit”

· “Relaxed atmosphere, allowed to laugh, not too serious”

· “Liked that the material covered all aspects of auditing”

· “The Instructor was easy to understand – it was A-OK”

· “Liked the mock audit – real life practice”

· “Facilitator really tried to keep us interested and the frequent breaks helped”

· “Too many slides at one time – need to break it up more”

· “Everything was ok - Facilitator didn’t put me to sleep”

· “Material was very applicable to our process”

· “Enjoyed the humor and group interactions”

· “Liked the tips for conducting audits”

· “Facilitator had a number of good examples”

· “Liked that the course covered CAR’s and OFI’s”

· “Facilitator made learning fun – it was very interesting”

· “Liked the information about the 3D approach to interviewing”

· “Facilitator had lots of energy”

· “I feel like I pick up a little more each year”

· “Facilitator was responsive to our questions – but a little fast at times”

ISO Support Group 519-821-2684 Email Tim...

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