The following is a summary of the Year 2006 feedback received from participants...

NOTE: Complete hardcopy results are kept on file at ISG

Comments From Session Participants: (received through feedback forms)

Session Evaluation Scores For Year 2006

Session Materials

Session Delivery

Session Facilities

· “Relevant to our process”

· “A lot of content at one time – long day”

Jan

3.8

3.6

· “Facilitator just didn’t read from the screen – lots of interaction”

3.6

3.8

3.4

· “Liked how the material was structured to our plant – used simple language”

Feb

3.6

3.8

3.4

· “Topic can generally be a little dry but that comes with the territory”

3.8

3.6

· “Facilitator had a very good delivery with lots of energy”

Mar

3.7

3.9

3.5

· “Facilitator was able to relate the material to our facility”

3.8

3.7

· “Used concrete examples which helped me better understand the topics covered”

Apr

3.7

3.9

3.6

3.8

3.5

· “Liked the interactions with groups and hands-on experience”

May

3.6

3.8

3.2

· “Needed more time for the 5-Y process – drill down further”

3.7

3.9

· “Facilitator was very fluent and knowledgeable on subject”

Jun

3.8

3.9

3.7

· “Facilitator is a very good instructor & kept the session interesting & fun”

3.9

3.7

· “Liked the exercises, very hands-on”

Jul

3.6

3.8

3.4

· “The Facilitator kept the discussions moving along”

3.8

3.6

· “I liked the work groups”

Aug

3.8

3.6

· “Liked the workshops”

3.6

3.8

3.4

· “Facilitator showed us how to clear up a problem”

Sep

3.8

3.6

· “Good explanations provided”

3.6

3.7

· “Liked the moving around in workshops”

Oct

3.6

3.8

3.4

· “Had a lack of knowledge on the problem we worked on”

3.8

3.6

· “Good change of pace, voice wasn’t monotone”

Nov

3.8

3.6

· “Liked working on an actual problem from our facility”

3.6

3.8

3.4

· “Facilitator was dynamic and engaging”

Dec

3.6

3.8

3.4

· “Liked the active participation from the group”

3.8

3.6

· “Facilitator was clear, precise and relevant”

Avg. Score

3.7

3.9

3.5

NOTE: Minimum score = 1; Maximum score = 4

· “Learned how to ask Why more than once”

· “I see opportunities to use this for improvement”

· “Liked the group activity/effort by each team”

· “Facilitator was very knowledgeable and helpful to everyone”

· “Liked that is was a hands-on session”

· “Liked that we used actual cases from the plant”

· “Not enough time to complete tasks”

· “Facilitator was very knowledgeable”

· “Liked the workshops, very interactive”

· “It was good using actual problems, made the workshops more interesting”

· “Facilitator kept the people involved, made me feel like I could have valid input”

· “Facilitator kept session flowing and interesting”

· “Used real life examples”

· “Too hurried in some cases”

· “Very good session”

· “Relevant to my job”

· “Liked the hands-on activities”

· “Facilitator was always willing to help and give advice”

· “Liked the class interaction and involvement”

· “Facilitator related topics to our specific situations”

· “The exercises made the learning easier/applicable”

· “The session went very fast”

· “The topics covered what we actually had to do”

· “Energetic speaker”

· “Liked working on real problems from the factory floor”

· “Facilitator worked with all the groups equally”

· “Good explanation of ISO Standards for me”

· “Would have liked to spend more time on ISO 9001”

· “Facilitator kept my interest up”

· “Liked the binder with presentation contents – Thanks!”

· “Material was well laid out and easy to follow”

· “Facilitator kept me awake”

· “Facilitator was entertaining”

· “Breaks too short”

· “Good overview of ISO, good recap”

· “Facilitator was clear and humorous”

· “Not enough breaks”

· “Liked the good overview of the material with good ideas”

· “Liked the briefing on each slide”

· “A lot in a short time – seemed rushed at times”

· “Facilitator was able to relate the ISO requirements to our situation”

· “Liked the group discussions”

· “Too fast”

· “Mostly repeat since I know ISO”

· “Facilitator was upbeat and knowledgeable”

· “Liked the comparison between the ISO Standards”

· “Audit checklist was very useful”

· “As always – never enough time”

· “Session moved along well, relaxed and fun way to deliver the content”

· “Wish the breaks could have been longer to take care of office business”

· “Liked the mock audit process”

· “Very well presented”

· “Liked the mock audit practice”

· “Liked the live practice sessions”

· “Facilitator made the material interesting”

· “The mock audit was extremely helpful”

· “Liked the mock audit”

· “Facilitator was lively and knowledgeable”

· “Liked that the session was well organized”

· “Liked the group work”

· “Liked the examples from the Facilitator’s audit experience”

· “Good content”

· “Try using PowerPoint features more”

· “Mostly repeat since I know ISO”

· “Easy to follow”

· “Facilitator kept it light and interesting”

· “Liked the review of the important parts in ISO 9001”

· “Time constrained”

· “Liked the exercises”

· “Liked conducting the mock audit”

· “Facilitator was upbeat – didn’t stray – time controlling”

· “Liked the focus on simplifying the audit process”

· “Separation of ISO from Audit protocol”

· “Entertaining and engaging discussions”

· “Liked using process mapping to study the ISO Standard”

· “Liked the group participation, but the last sections went quickly”

· “Facilitator was very knowledgeable on the topic”

· “Liked the high level of enthusiasm – fast paced”

· “Instructor was organized, fast paced and interactive”

· “The session material was clearly explained and documented”

· “Instructor was very knowledgeable”

· “Liked the coverage on the last ISO Element, could have used more on Mgmt Resp.”

· “Liked the process mapping workshops”

· “Great session”

· “Liked the group involvement – lots of information to absorb”

· “I liked the process mapping – helped me better understand the ISO Elements”

· “Liked the process mapping workshops, but too fast”

· “Liked the open discussion of relevant issues within our organization”

· “Very informative and upbeat Facilitator”

· “Liked the workshops”

· “Instructor was knowledgeable and informative”

· “Very informative”

· “Clearly presented by Instructor”

· “Liked the Mock Audit & the material on techniques for conducting an audit – very good”

· “The Instructor was knowledgeable and passionate”

· “Liked the process mapping information”

· “Facilitator kept the class moving”

· “Liked the process mapping”

· “Facilitator was flexible on the agenda but kept to the overall schedule”

· “Liked preparing for the Mock Audit”

· “Enjoyed building the process audit checklist questions”

· “Liked the Mock Audit but not enough time”

· “Facilitator interacted very well with the group”

· “Liked that the course covered all of the steps on internal auditing”

· “Facilitator kept us on a timely schedule”

· “Liked the Mock Audit”

· “Appreciated the feedback received from the Facilitator on my auditing technique”

· “Needed more time for group discussions”

· “Liked the Mock Audit”

· “Facilitator was outstanding”

· “Liked the practice audit”

· “Liked the process mapping but needed more time for Mock Audit preparation”

· “Very relevant to our organization”

· “Liked tying the audit questions to the process maps”

· “Liked conducting the mock audit”

· “Relaxed and casual atmosphere”

· “Very well organized – Good time management”

· “Liked the use of case studies and actual dialogue”

· “It was informative”

· “Liked the exercises and delivery comments from the Instructor”

· “Everything was great”

· “Facilitator was #1 – great job”

· “All parts were great”

· “Instructor was prepared and strong”

· “Facilitator was experienced and knowledgeable”

· “Liked the exercises and the audit scenarios”

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