The following is a summary of the Year 2005 feedback received from participants...

NOTE: Complete hardcopy results are kept on file at ISG

Comments From Session Participants: (received through feedback forms)

Session Evaluation Scores For Year 2005

Session Materials

Session Delivery

Session Facilities

· “Liked the role playing & practice audits”

· “No complaints”

Jan

3.9

3.3

· “Very informative”

3.8

3.7

3.6

· “Gave a better understanding of process auditing”

Feb

3.8

3.9

3.8

· “Liked the workshops”

3.8

3.9

3.8

· “Facilitator was to the point, no wasted time”

Mar

3.9

3.8

· “Material will be a great resource for transitioning to process based aud

3.7

3.9

3.6

· “Stayed on schedule and still took the necessary time to be thoroug

Apr

3.7

· “Material was relevant and practical”

3.8

3.9

3.4

· “Would be beneficial to do some assignments individually, as well a

May

3.6

3.8

· “Facilitator was entertaining”

3.6

3.9

3.6

· “Material was relevant to new ISO 9001:2000 process auditing meth

Jun

3.6

3.7

3.6

· “Audit Scenario was a bit cumbersome but caused to me to think of new quest

3.7

3.8

3.6

· “Presenter kept things moving nicely”

Jul

3.8

3.9

3.8

3.6

· “Liked that we were able to use our own problems in the workshops”

Aug

3.7

3.8

3.6

· “Facilitator kept it interesting & lively, even though it’s a dry topic”

3.7

3.9

3.8

· “Liked the how-to exercises/concepts of 5Y and fishbone tools”

Sep

3.7

3.9

3.8

· “Would have liked to practice each concept more than 1 or 2 times”

3.6

3.7

· “Facilitator was very enthusiastic and has a good sense of humor”

Oct

3.5

3.7

3.4

· “Liked that Plant related information was tied into the course material”

3.6

3.9

3.5

· “Good use of time – good breakdown of lecture/group activities”

Nov

3.7

3.9

3.1

· “Liked the hands-on workshops”

3.7

3.9

3.3

· “Instructor very approachable”

Dec

3.7

3.9

3.1

· “Liked the hands-on diagram analysis – could use more examples”

3.6

3.9

3.2

· “Liked that the pace was driven to accomplish session in a timely m

Avg. Score

3.7

3.9

3.5

NOTE: Minimum score = 1; Maximum score = 4

· “Liked the team solving of actual problems in our Plant”

· “Didn’t like reviewing our current procedures page by page”

· “Facilitator kept the session fast moving & interesting”

· “Actually solving real problems very useful”

· “Would have liked more training on our own procedures”

· “Content was intense for a 1-day training session”

· “Nice to have handouts to save taking so many notes”

· “Facilitator had good control of pace and managed interruptions – kept moving forward”

· “Liked the team workshop – fishbone diagram development”

· “Would have liked to learn more tools for root cause analysis”

· “Trainee involvement during presentations brought humor to content”

· “Liked the application of the principles”

· “Would have liked to learn more tools for determining “true” root cause”

· “Facilitator was very interactive – helped us to apply & understand the tools”

· “Liked the workshop exercises using the audit checklist”

· “Liked the exercises”

· “Facilitator injected humor which made it a more relaxed atmosphere”

· “The material had clear explanations of the topics”

· “Instructor is very knowledgeable on ISO”

· “The session forced me to learn and not just sit back and listen”

· “Instructor was entertaining and I got to ask all of my questions”

· “Liked that material included the actual ISO requirements”

· “Liked the workshops”

· “Liked the group activities – very interative”

· “Instructor had high energy – fast paced & informative”

· “Liked group exercises”

· “Liked the slides and examples used by the Instructor”

· “The workshops were fun”

· “The wording used in the ISO Standard is boring”

· “Instructor paid attention to the needs of the group”

· “This was my first ISO Training and it was very informative”

· “Instructor was easy to understand”

· “Liked the workshops”

· “Wasn’t boring - fast paced - entertaining”

· “Instructor kept my attention – too fast at times”

· “Liked the workshops – relevant to our situation”

· “Instructor had good knowledge of the topic”

· “Outstanding session – liked the feedback”

· “Good real world examples”

· “Session was based on our knowledge”

· “Session material was relevant to the areas we needed the most training in”

· “Instructor was clear and understandable – kept on time”

· “Liked the information on process auditing”

· “Difficult to conduct a mock audit within time allotted since we had a long way to travel”

· “Atmosphere was fun and relaxed”

· “Everything was great!”

· “Liked having time to prepare questions for our upcoming internal audits”

· “The mock audit was a bit difficult because it was practice situation”

· “Instructor kept things light and funny”

· “Liked the connection to our quality system”

· “Liked the pace”

· “Liked the detailed instructions on how to conduct an audit”

· “Facilitator was very, very good”

· “Very useful content and practiced”

· “Mock audit may have been too brief for newer auditors”

· “Liked the exercises and hearing the real-world examples”

· “Interactive, fast paced, good content”

· “Liked the practice audit”

· “Liked the audit checklist and procedure template”

· “Liked that it took into account our audit process”

· “Best part was actually conducting a practice audit”

· “Instructor made the session as entertaining as ISO can be”

· “Material was applicable, focused and relevant”

· “Liked the group format – could have used more time”

· “This is the first time we have been challenged as a group to problem solve”

· “Liked the group work”

· “Non-confrontational – moved us forward”

· “Liked the Team approach to problem solving”

· “Instructor was a great listener and had an effective use of humor”

· “Relevant examples with cause identification tied to action items”

· “Liked the notes and outline – time was effectively structured”

· “Liked problem solving on real issues with the Team”

· “Needed more room and more time”

· “Enjoyed the hands-on activities”

· “Liked the Team work and brainstorming as a group”

· “More time need to work on our issues and less on generic problems”

· “Instructor was friendly and knowledgeable”

· “Session ended too late in the day”

· “Having two Teams in the same room doing workshops was distracting”

· “Liked the presenter and the group work”

· “Agenda was heavily loaded – rushed at times”

· “Liked all of it – needed more time”

· “Very relevant to our company issues”

· “Too much material and not enough time”

· “Liked using the 6 questions to organize the checklist”

· “Facilitator was very helpful/knowledgeable when defining Inputs & Outputs for us”

· “Lots of good material”

· “Liked how Facilitator tried to draw all participants into discussions”

· “Will aid in improving our audit process (question format, process maps)”

· “Felt rushed at times due to time constraints ”

· “Lots of useful information delivered very well that we can apply to our system today”

· “Liked using our own documents in the workshops”

· “Relevant analogies used, learned ways to simplify our system”

· “Liked the hands-on workshops with guidance from the facilitator”

· “Liked the session materials”

· “Wish we had more time to work on our remaining procedures”

· “Gave us more information to go with for our audits”

· “As always, the Facilitator uses a very direct approach”

· “Sitting for 2 days was difficult, workshops helped break it up”

· “Good explanation and help from the Facilitator”

· “Instructor was well informed, presented a tough subject in a user friendly way”

· “Instructor used relevant examples and had excellent presentation skills”

· “Material clarified the basics of ISO 9001”

· “Length of session was appropriate”

· “Facilitator was very knowledgeable”

· “It was interesting and thought provoking”

· “Excellent manual and handouts”

· “Instructor had good knowledge & used relevant examples”

· “There was almost too much information”

· “Instructor made it interesting – ISO seems reasonable today”

· “Instructor speaks clearly & keeps a great pace – related ISO to real business situations”

· “Lively presentation & discussions”

· “Liked the Instructor’s style and approach”

· “Session shed some light on the ISO Principles”

· “Instructor was very energetic & enthusiastic”

· “Liked that all material was covered – fast pace at end of day”

· “Nothing was left incomplete – little time to link to site QSM”

· “Liked its relevance to my area of responsibility”

· “Liked the expertise of Facilitator – kept the session moving at a rapid pace”

· “Great deal of information to cover in a short period of time”

· “Session content related to my current role”

· “Information was relevant and useful”

· “Instructor used good examples to clarify the material”

· “Liked the group discussions”

· “Good material and graphics – easy to follow”

· “Good job on dry material”

· “Instructor was very knowledgeable of the ISO Auditing process”

· “Instructor was very energetic and easy to listen to”

· “Course material was relevant to my role”

· “Liked the Instructor’s hands-on approach”

· “Learned how to develop a checklist using process type questions”

· “Good interactive session”

· “Liked the hands-on workshops”

· “This topic was harder to learn than I thought”

· “Great information & Instructor”

· “Learned how to prepare, deliver & participate in an audit”

· “I will definitely keep the course material as reference/study notes”

· “Instructor kept it interesting”

· “This course shed light on the audit interview process/approach”

· “Instructor was very enthusiastic and knowledgeable”

· “Very informative”

· “Instructor was to the point”

· “Liked the Instructor’s input”

· “Liked the examples of situations and responses from auditees”

· “Session was upbeat and timely with flow”

· “Liked the role playing”

· “I feel you lose people’s interest when the facilitator reads the slides”

· “Liked the interaction of the groups and the role playing”

· “Liked the role playing”

· “I liked the hands-on workshops”

· “Getting read to”

· “Instructor kept it interesting”

· “Good explanation of auditing technique”

· “Excellent course – very informative”

· “Instructor had very detailed knowledge of ISO 9001:2000”

· “Liked the thoroughness of the answers and the experience level”

· “Limited time – could have used more”

· “Thorough, detailed explanations”

· “Instructor explained ways to show results without statistics”

· “Fulfilled my objectives”

· “Easy to follow and informative”

· “Liked the examples provided, not theory – practical approach used”

· “Informative – but long”

· “Good interaction and choice of examples relating to our company”

· “Well organized, material flowed well”

· “Good references to our company processes”

· “Well explained and material was visually appealing”

· “Instructor was easy to understand and follow”

· “A lot of content to cover in one session”

· “It was fun – Instructor showed a great ability to understand our company”

· “Long day – lots of information”

· “It was very informative”

· “Instructor was very interactive – would have liked more time”

· “Examples used were relevant to all participants”

· “Right amount of detail on each section”

· “The pace was brisk”

· “Instructor had very good knowledge and experience to share”

· “Wish there was more time for discussion in some sections”

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