The following is a summary of the Year 2004 feedback received from participants...

NOTE: Complete hardcopy results are kept on file at ISG

Comments From Session Participants: (received through feedback forms)

Session Evaluation Scores For Year 2004

Session Materials

Session Delivery

Session Facilities

· “Clear and understandable”

Jan

3.7

3.9

3.6

· “Liked that it was fast and direct”

3.6

3.8

3.5

· “Liked that the session simplified ISO”

Feb

3.7

3.9

3.6

· “Clear – easy to read”

3.8

3.9

3.7

· “Felt rushed at times”

Mar

3.7

3.9

3.6

· “Knowledgeable instructor”

3.6

3.8

3.7

· “Would have liked it to be more specific to our company”

Apr

3.7

3.8

3.3

· “Good review”

3.7

3.8

3.4

· “Clear & Concise – easily understood”

May

3.6

3.8

3.4

· “Facilitator was animated, lively and responsive”

3.7

3.9

3.6

· “Unfortunately it was a condensed session, would have liked more ti

Jun

3.6

3.8

3.4

· “Liked the picture showing the parts of ISO and the pyramid”

3.7

3.8

3.6

· “Liked the time frame – it was to the point”

Jul

3.8

3.9

· “Delivery customized to our company rather than being generic”

3.8

3.6

· “Well organized/structured delivery”

Aug

3.7

3.8

3.6

· “Some sections were rushed due to time constraints”

3.7

3.9

3.8

· Liked how it related to our processes and products”

Sep

3.7

3.9

3.8

3.6

3.7

· “Liked the bullet format – quick & easy to understand”

Oct

3.5

3.7

3.4

· “Would have liked more detail on the ISO Elements”

3.6

3.9

3.5

· “Good mix of humor and advice”

Nov

3.7

3.9

3.1

· “Liked the review of ISO Elements and audit prep information”

3.7

3.9

3.3

· “Good information on handling resistance”

Dec

3.7

3.9

3.1

· “Liked the workshops”

3.6

3.9

3.2

· “Lectures/slides were a bit dry due to topic”

Avg. Score

3.7

3.9

3.5

NOTE: Minimum score = 1; Maximum score = 4

· “Liked actually performing a mock audit, but needed more prep time”

· “Liked that Instructor kept to a tight time schedule, with frequent breaks”

· “Liked the workshops & mock audit to practice our audit skills”

· “Needed more time and detail on the ISO Elements”

· “Pace was fast, could have used more time to cover the material”

· “The material was well organized”

· “It was informative and the discussions were pertinent”

· “Session gave me a good idea of the preparation needed for a ‘productive’ audit”

· “Instructor created a relaxed atmosphere & injected humor into a dry topic”

· “Material and presentation was informative”

· “Not delivered in a boring manner”

· “Clear and easy to understand”

· “Liked that it was brief and directly to the point”

· “Liked the group workshops”

· “Clear & concise – easy to follow”

· “Some parts were too long”

· “Facilitator delivered the content with knowledge and enthusiasm”

· “Time schedule very tight”

· “Material well setup – easy to follow”

· “Liked the enthusiasm of the Instructor”

· “Liked the clarity of each section, used plain English, concise handouts”

· “Material was presented in bite sized pieces; good use of time”

· “Liked the workshops”

· “Liked the whole session”

· “Liked the exercises, work groups and mock audit”

· “Very informative, knowledgeable, enthusiastic and all questions addressed”

· “Liked the mixing of slides with workshop activities”

· “Liked the techniques for conducting audits”

· “Facilitator was relaxed, not intimidating”

· “Liked the techniques for preparing for process audits - excellent”

· “Clear, concise and easy to follow logic”

· “Liked the hands-on experience with mock audit”

· “Presented in a very uplifting manner”

· “Provided me with hands-on experience”

· “Good Facilitator!”

· “Mock audit/closing meeting”

· “Interactive sessions”

· “Liked the audit practice”

· “I liked that more time was spent on learning how to audit instead of learning ISO”

· “A lot of information in a short period of time”

· “Fast paced – kept things moving and on time”

· “Checklist preparation became clearer – absorbed more material this time”

· “Pretty fast coverage of some material/sections”

· “Facilitator has a great knowledge of the material”

· “Liked hearing the ‘real-world’ audit techniques than before”

· “Less theory and more meat and potatoes”

· “Facilitator was always open to questions”

· “Liked the workshops – especially the mock audit”

· “Review of ISO Elements was tedious”

· “Liked the practical examples and tips for conducting effective audits”

· “Lecture portions were a little long”

· “Material covered all the necessary areas of auditing”

· “Liked that the Facilitator was knowledgeable and understandable”

· “Liked the real world examples”

· “Facilitator was clear and easy to understand”

· “Liked the tie-ins to our system”

· “Would have liked more time on checklists and less on ISO”

· “Liked everything about the session delivery”

· “Liked the challenges that were presented”

· “I did not get tired”

· “Well suited to our current needs and our level of knowledge”

· “Liked the Facilitator’s high energy, that he was concise and informative”

· “Great job of making boring material interesting”

· Facilitator did a good job of explaining the contents of this class”

· “I liked the step-by-step analysis, as well as the Closing Meeting exercise”

· “Course materials provide a good base to start with”

· “Facilitator was friendly and informative”

· “Liked how the material was presented, good reference materials”

· “Overall the Facilitator was great!”

· “Material was relevant to our company”

· “Facilitator kept me interest”

· “Liked the practice audit”

· “Facilitator was engaging”

· “Content was detailed & thorough. Presented good techniques for auditing”

· “The informal atmosphere was comfortable & conducive to learning”

· “Liked the audit techniques presented”

· “Could leave more room on page for notes”

· “Facilitator was very competent, interesting and humorous”

· “Pretty fast sometimes”

· “Liked the group work and presentations – all was good”

· “Facilitator was quick and didn’t waste any time”

· “Would have preferred less breaks but no longer ones”

· “Course material was very thorough”

· “Facilitator seemed to be very knowledgeable on subject”

· “Large amount of material to cover in 2 days”

· “Liked the exercises and group interaction”

· “Liked the variety in the delivery of the material”

· “Liked the case studies”

· “Good mix of theory and practical examples”

· “Able to relate material to my own job responsibilities”

· “Liked that there were lots of group exercises”

· “Liked the practical examples”

· “Facilitator kept people on track, good speed”

· “Very practical examples”

· “Good amount of information for the session time”

· “Liked the use of examples from our company”

· “Liked the group participation during the workshops”

· “Examples were relevant and useful”

· “Good pace of instruction”

· “Liked the group workshop format and the PowerPoint slides”

· “Could have used more theory”

· “Had a good process to follow and apply”

· “Facilitator was easy to follow along with and easy to understand”

· “Liked case studies”

· “Material was very clear”

· “Facilitator was very good”

· “Brief and to the point”

· “Facilitator spoke clearly with good examples”

· “Very informative”

· “Liked that the information flowed well”

· “Clear and concise”

· “Informative”

· “I needed to be reminded of the content”

· “Liked the details in the session content”

· “Liked the knowledge of the Facilitator”

· “The Facilitator was clear and easy to understand”

· “Facilitator provided a lot of information”

· “Material kept us up to date”

· “Good pace”

· “Session was interactive – different opinions given”

· “Kept us up to date”

· “Very informative”

· “Facilitator had a great personality”

· “Very good speaker, easy to understand”

· “Liked the PowerPoint presentation”

· “Good practical examples/application, related to our company”

· “Time of Day/Day of Week – tough to focus”

· “Liked the hands-on workshops and examples used”

· “Session was quick – not drawn out”

· “Liked the Team exercises”

· “Liked that the exercise content to work through issue and determine root cause”

· “Very first part was a little long”

· “Facilitator gave good, clear information, it was well explained”

· “Liked the Team work”

· “Didn’t like that the other attendees did not show up on time”

· “Liked that the facilitator was enthusiastic!”

· “Workshops/Exercises reinforced the learning”

· “Facilitator’s method of delivery kept course interesting”

· “Time constraints did not allow more detail”

· “Liked the group workshops and interaction with the Facilitator”

· “Liked the class involvement”

· “Facilitator was very clear and to the point”

· “Liked that we used an actual problem from our company”

· “Generic examples not tailored to group”

· “Liked having frequent breaks to maintain interest and participation”

· “Group sessions kept people awake”

· “Liked that actual problems from our company were used”

· “Lots of Instructor interaction”

· “Strong use of cases and teamwork to achieve session objectives”

· “A 2 day format would be better and make 2^nd day ‘real-time’ in the factory”

· “Facilitator was very engaging and personable”

· “Liked that Team participation”

· “Seemed somewhat rushed at times”

· “Liked the continued focus on the purpose of the session”

· “Facilitator did a great job of staying on schedule”

· “Learned how important it is to get the right people on a Team and lots of data”

· “Material described and easy concept to grasp”

· “Well presented”

· “Liked that the case studies were relevant to our company – used actual problems”

· “Could have used more info on generic examples”

· “Good communication and explanation of content by the Instructor”

· “Better to hold training in middle of week rather then end-of-week”

· “Material and presentation was very informative”

· “Facilitator was direct, to the point and entertaining”

· “Good flow – kept my attention”

· “Facilitator was clear and precise! Great job!”

· “Good length – to the point”

· “Well paced presentation”

· “Liked that the session was very concise”

· “Facilitator made a dry subject interesting”

ISO Support Group 519-821-2684 Email Tim...

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