The following is a summary of the Year 2003 feedback received from participants...

NOTE: Complete hardcopy results are kept on file at ISG

Comments From Session Participants: (received through feedback forms)

Session Evaluation Scores For Year 2003

Session Materials

Session Delivery

Session Facilities

· “Concise, quick information”

· “Many examples, much experience”

Jan

3.7

3.9

3.5

· “Material was well organized”

3.6

3.8

3.4

· “Section 7 lasted too long”

Feb

3.5

3.8

3.4

· “Very knowledgeable, smooth delivery, easy to understand, good examples”

3.6

3.8

3.1

· “Short and to the point”

Mar

3.8

3.9

· “Tim kept the material lively. Good job.”

3.9

3.5

· “Good update on the new ISO Standard”

Apr

3.9

3.1

· “Nice job, nice pace”

3.7

3.8

3.3

· “Liked that the material had changes in bold, with exercises identifying the gaps”

May

3.8

3.9

· “Teaching session done well”

3.6

3.9

3.8

· “Liked the format – presentation then workshop, as it is very dry material”

Jun

3.7

3.9

3.5

· “Liked the exercises”

3.7

3.8

3.6

· “Liked that changes were highlighted between old and new”

Jul

3.9

3.8

· “Liked the exercises and follow-up discussions”

3.8

3.7

3.9

· “Not a lot of Non-value added info – to the point!”

Aug

3.8

· “Logical presentation, easy to understand”

3.7

3.5

· “Too much information”

Sep

3.5

3.7

3.5

· “Standard was explained in a simple manner”

Oct

3.9

3.7

· “Instructor kept the session lively, liked the Team workshops”

3.6

3.9

3.7

· “Liked the Team work”

Nov

3.5

3.9

3.5

· “Liked the workshops”

3.8

3.9

3.6

· “Maybe could have compressed the time”

Dec

3.4

3.8

3.7

· “Easy to follow”

3.5

3.9

3.6

· “Excellent Facilitator”

Avg. Score

3.7

3.9

3.6

NOTE: Minimum score = 1; Maximum score = 4

· “Instructor was very knowledgeable of the subject”

· “Liked the way the Instructor presented the materials”

· “Liked the workshops”

· “Relevant and easy to understand”

· “Instructor knows his stuff!”

· “Liked the exercise discussions”

· “Good presentation”

· “Liked the overheads”

· “Brief and to the point!”

· “Kept to the schedule”

· “Liked the clarity on issues such as Aspects”

· “Would have liked more discussion on conformance vs. compliance”

· “Liked the case study work”

· “Kept on subject – Dry material”

· “The Instructor was very knowledgeable”

· “Everything was great”

· “The session was active”

· “Very informative & relevant”

· “Liked the prep and performing the practice audit”

· “Liked the varied presentation and frequent short breaks”

· “Could have spent more time on report preparation”

· “Liked the workshops/exercises, didn’t like going through slides”

· “I enjoyed the individual participation”

· “Liked the Closing Meeting exercise”

· “Needed more time to learn the content”

· “Friendly atmosphere”

· “I thought the material flowed well and the time went by rather quickly”

· “The ISO topic is a little dry”

· “It was pretty entertaining”

· “Very practical guidelines to conduct an audit”

· “The session was delivered in an interesting & fun manner”

· “Liked the interactiveness, answers to questions were immediate and relevant”

· “A lot of information to cover in 2 days, tight time schedule”

· “Provided good insight into auditing procedure”

· “Discussions were on topic and timely”

· “Liked the Team involvement and “buy-in” to the workshops”

· “Directly relates to our needs”

· “Liked the interaction between the Teams & applying what we learned to our current measures”

· “Facilitator was very animated, interesting”

· “I liked that the focus was on clearly defining the Objectives”

· “Fun & Concise”

· “Liked using our own business model in the workshops”

· “Liked going through the exercises”

· “Liked the model showing influence factors for measurements”

· “Showed the ability to analyse measurements”

· “Very relevant material to our company”

· “The framework was right on the mark”

· “Created great discussions and interaction amongst the participants”

· “Liked the structure and format of the presentation”

· “Facilitator was dynamic, easy to understand… great process”

· “Liked the group discussions, well explained”

· “Logical thought process, documentation flowed well”

· “Relevant to us as a group”

· “All very clear and unrushed”

· “Not boring but too fast”

· “Liked that it created a lot of Team discussions”

· “Very relevant to my duties”

· “Liked the practice audit”

· “Liked using the actual case study project for the course”

· “Not enough time and fast paced”

· “Good dialogues and delivery style. Learned a lot. Thanks!”

· “Excellent discussions and questions”

· “Liked that we could practice the session content with a field trip”

· “Liked the practice audit”

· “Scope of practice audit was too big, smaller scope would allow more understanding”

· “Great media presentation”

· “Liked the real life experiences of Facilitator”

· “More than can be absorbed in time available”

· “Facilitator had an easy going style”

· “I now have more awareness of our processes”

· “Needed more time for exercises”

· “Liked the humour of the Presenter”

· “Liked that the material lead you through the audit process”

· “Needed one more day to help absorb content”

· “Liked that everyone was included in workshops”

· “Pace was too fast a times”

· “Liked the group workshops”

· “Support documentation for practice audit was lacking some information”

· “Liked listening to the Instructor’s experiences doing audits”

· “Liked moving from the case study to actual”

· “Using current measurements & applying them to the objectives”

· “Would have liked more time to develop/evaluate new & existing ones”

· “Liked the knowledge & experience of the Facilitator”

· “Very relevant for our corporation, very useful”

· “Not your fault but not enough time to efficiently cover everything”

· “Very clear & set to our objectives. Very upbeat!”

· “Great facilitator”

· “Very good & positive group discussions aimed at improving company”

· “Very relevant & easy to follow”

· “I liked the process of starting with a generic example & then using our own data”

· “Liked the relevancy”

· “Clear, concise and easy to follow for everybody”

· “Some parts could have moved along faster”

· “Facilitator responded to all questions”

· “Liked the clarity but had to rush towards the end”

· “Clear and concise”

· “Liked that the material was mostly on our business”

· “Would have liked to continue for a 2^nd day”

· “Liked identifying levels within our business”

· “Needed more time on identifying our measurements”

· “Liked Team work, but time was short”

· “Liked how it was geared to our company/division”

· “Liked how high level overview connected to detail”

· “Efficient use of time”

· “Liked the length of the session”

· “Great approach”

· “Teams & Team work were well though out”

· “Pertinent to what we are involved in”

· “Not enough time”

· “Liked the case studies”

· “Liked the group participation! It took us 4-5 months to agree before, 1 day as a group.”

· “It would have been beneficial to have had more time to get consensus on our measurements"

· “Liked the group exercises”

· “Information delivered clearly, visual charts”

· “Workshops were very helpful”

· “Liked the visual presentations”

· “Liked that the Instructor gave the ‘Whys’ and ‘Proof’’ on each ISO Clause”

· “It was a long day”

· “Instructor used humor to overcome the boring material”

· “The subject was just not that interesting”

· “Felt comfortable speaking out in the group, liked the group exercises”

· “Kind of a lot of material to cover in a day”

· “Instructor was easy to understand, good examples given”

· “Liked everything… I can only go uphill from here”

· “Good information”

· “Session moved fast for a first-timer”

· “Instructor spoke in an easy to understand format”

· “Liked the group sessions”

· “Liked the Instructor’s energy level”

· “ISO has gotten clearer for me over time”

· “Would have liked more real-life examples”

· “Instructor had an excellent knowledge of material”

· “Liked the customer satisfaction emphasis”

· “Material was a little dry”

· “Facilitator used plain English & related the topics to our company”

· “Presentation was informative & interesting”

· “I liked the hands-on experience – preparing for the audit”

· “Facilitator added humor and related the ISO Elements to our business”

· “ISO is dry material”

· “Although nervous, by the time I audited I was able to perform okay and be comfortable”

· “Maybe a little more about “how the audit will go” information”

· “Easy to listen to and talk to, very polite if you are veering off, clear and concise”

· “Good job”

· “Liked the stories and examples, also liked the mock audit & closing meeting”

· “Liked the Facilitator’s humor – although it was a long day”

· “Liked the detailed information that was provided”

· “Liked the knowledge and humor of the Presenter”

· “Good presentation, covered a lot of material, all areas were covered & understandable”

· “Kept things interesting and stayed within time limits”

· “Liked pretty much all of it”

· “Facilitator was clear & knows his business”

· “Provided full coverage of the ISO Standard”

· “Everything was kept on time – no deviations”

· “Liked the exercises and hearing the real-world examples”

· “Practice sessions were clear, good reference material, easy to understand”

· “Liked the friendly atmosphere”

· “Liked the exercises and Facilitator was very knowledgeable”

· “I feel I can now make an audit checklist that is meaningful”

· “Instructor very knowledgeable – moved pretty fast”

· “Liked the practice audit, the role plays and the pace of the session”

· “Facilitator was a great presenter”

· “Liked the Team work and humor of the Instructor”

· “Wealth of information and good hands-on practice”

· “Very informative – relaxed – very resourceful - fun”

· “Instructor was straight and to the point”

· “Liked the Closing meeting role play”

· “Good information, although two days not long enough, just scratched the surface”

· “Liked the Facilitator’s personality and his delivery of the course material”

· “Liked the involvement with exercises that were relevant”

· “Didn’t like review of ISO 9001:2000 but it was needed for participant’s knowledge ”

· “Liked that Presenter can draw from many other Mfg. experiences”

· “The role playing session was very useful and the rest was good practice”

· “Liked understanding how to prepare for an audit”

· “I may need more audit time”

· “Instructor made the subject (somewhat dry) enjoyable”

· “Liked the mock audit and humor of the Instructor”

· “Some confusion with our company’s audit documents (our issue)”

· “Straight forward info, useful, easily understood”

· “Fast pace”

· “I enjoyed the presentation but not filling out this form”

· “It was fun considering the subject”

· “Interesting, relevant and very intense”

· “Well conducted and delivered, workshops were difficult”

· “Learned more about the audit process”

· “It was kept interesting and I was informed on audits”

· “Liked the exercises and mock audit”

· “Going through the ISO Clauses was trying (dry material)”

· “Liked the involvement by the Trainer in helping guide us through the audit process”

· “The session content was very clear & complete and all questions were answered”

· “Facilitator was extremely knowledgeable & very good at involving the whole class”

· “Session was interactive and material was easy to use”

· “Instructor was very good at helping and assisting us through the audit procedures”

· “Liked the interviewing techniques”

· “Liked the facilitator’s knowledge of the subject matter”

· “Gained better understanding of audit preparation and the audit process”

· “Instructor made the subject matter interesting & easy to learn”

· “The items (material) were well prepared and not very crowded, with extra information”

· “Liked how Facilitator used thought provoking pictures to initiate conversations”

· “Material covered all areas of concern and achieved some of my objectives”

· “Too short – two day session would have been better”

· “Facilitator used a professional approach”

· “Material gave a step by step on the “how to’s” of auditing”

· “Needed more time for discussion, but only had 1 day to cover the material”

· “Able to relate to our system - Good order of material presented”

· “Liked the hands on (case study) – was useful – able to see outside perspective”

· “Facilitator had good ideas on how to implement within our organization”

· “Facilitator talked in a very easy to understand manner and related to our experiences”

· “Liked the sample audit, walking through w/work inst & step by step directions for auditing”

· “Excellent binder with notes to look back at”

· “Simple, easy to understand material”

· “Case studies useful; lessons learned could be applied to real scenarios”

· “Can take this information back to my group”

· “Knowledgeable and very informative”

· “Liked the hands-on approach, real scenarios”

· “Facilitator kept on track – good flow of information”

· “Liked the Team approach - workshops”

· “Facilitator was very well organized”

· “Easy to follow, easy to grasp the message”

· “Liked the hands-on approach and Team work”

· “Liked Round #1… didn’t like identifying what the ‘effect’ was supposed to be for Round #2”

· “Liked hearing about Facilitator’s experiences & other examples - easy to relate to”

· “Material will be useful in my job”

· “Facilitator was very easy to understand and courteous”

· “Liked the 5Y approach”

· “Facilitator presented very well – informative”

· “Insufficient time for some areas of discussion”

· “Liked how Case Studies applied to our problems”

· “Facilitator was clear and easy to follow”

· “Liked the Group sessions – communicating issues”

· “Liked the Case Studies”

· “Liked that the Facilitator stayed on time”

· “Liked the Group Work, the interaction and the group critique”

· “Liked the hands-on group work”

· “Liked the concept that cost is associated with ROI”

· “Liked the Return on Investment - difficult to assign $ values without actual knowledge”

· “Well delivered, relevant and informative”

· “Liked the group work ”

· “Facilitator was concise and prompt”

· “Too many ‘Fabris’ interruptions/disruptions”

· “At times facilitator was losing control of group”

· “Liked the actual case scenarios”

· “Lot of info in one day – cannot immediately apply to everyday operations”

· “Facilitator was easy to follow”

· “Too much info – needed 2 days”

· “Practical topics discussed, easy to understand”

· “Facilitator was very hands-on”

· “Liked the case study”

· “It’s an excellent start to initiate Root Cause, C.O.Q. & Continuous Imp. at our company”

· “Facilitator demonstrated his listening skills with all participants throughout the session”

· “A lot of information for one day”

· “Very practical approach – we can use this information!”

· “Specific topic assigned to our group was difficult to apply”

· “Timely, kept momentum and interesting”

· “Liked the hands on – way too much information for one day ”

· “Session was fun – I could relate back to my day to day work”

· “Would have liked more time to use a real problem that exists”

· “Liked the examples used and case study”

· “Focus should be highlighted per step better”

· “Liked the humour – it helped lighten the session”

· “A little too quick”

· “Liked the workshops and the course content”

· “Very applicable to current situations at our company”

· “Too much information to digest in a single session”

· “Well presented & informative/relevant”

· “Felt rushed at times”

· “Liked the exercise sessions”

· “Facilitator was very energetic”

· “Liked that concepts can be applied in-house”

· “Too much information concentrated in a short time period”

· “Unfortunate that all participants were not present from the previous session”

· “A lot for one session”

· “Liked the information but too condensed”

· “Liked the Case Study and the slides”

· “Liked this real first exposure to our revised Quality Manual”

· “Liked how Facilitator used examples to help explain the material”

· “Material covered was relevant to our business process”

· “Facilitator kept things moving along – didn’t become monotonous”

· “Liked that ISO system is more business oriented – but still very detailed”

· “Facilitator did a great job especially considering people were coming & going”

· “Workshops provided a break in the material”

· “Didn’t like the comments (complaints) from some participants”

· “Liked the use of handouts”

· “Relevant to our organization”

· “Facilitator was very knowledgeable on the subject”

· “Liked the workshops”

· “Liked applying the concepts learned to perform analysis on current issues”

· “Very interactive session”

· “Liked being able to bring actual business cases into the session”

· “Great facilitator as always”

· “Facilitator knows our organization & was able to reference and discuss our issues”

· “Liked the breakout sessions, group participation and Team work”

· “Facilitator was easy going, funny and knowledgeable”

· “Liked working in the groups using the techniques learned”

· “Good interaction with the Facilitator”

· “Liked real examples – solid understanding”

· “Good process to follow to go for root cause before going to solution mode”

· “Material was presented in a logical manner”

· “Liked the workshops, but process may not be effective in the real world”

· “Good pace”

· “Liked the workshops and assistance from Facilitator”

· “The material we covered was excellent as were the examples”

· “Well explained and maintained time frame for topics”

· “Tools are practical and easy to use”

· “Unfortunately, Teams may not be the same in the future”

· “Liked the active workshops, Team participation and that delivery was part of it”

· “Liked the methods, tools, workshops and interaction of ideas”

· “Facilitator did an excellent job in delivering the course content!”

· “Liked that the course content tied back into current business initiatives”

· “Facilitator did a good job”

· “Good flow of information”

· “Very well presented”

· “Liked spending the time asking Why…Why…Why… before jumping to solutions”

· “Liked the group workshops”

· “Liked dealing with real issues”

· “Material will be useful on a day-to-day basis”

· “Facilitator was very clear/concise – very knowledgeable on subject”

· “Liked learning how to calculate ROI and applying the concept”

· “Liked the practical ‘concrete’ case studies that we can immediately implement”

· “Facilitator was able to point out issues/gaps using his knowledge of our business”

· “Liked that we continued to work on our existing problems”

· “Even though I was ill, Facilitator still kept me interested”

· “Liked the ability to put costs around the action plan to ‘sell’ the improvement”

· “Liked that we worked through an improvement in a systematic format”

· “Facilitator made everyone feel that their input was valid & contributed to the day”

· “Thank you – very good tools that I will use going forward”

· “Sometimes we were a little rushed during the group work”

· “It was presented clearly & in a relevant order”

· “The workshops were a good hands-on experience of the material”

· “Facilitator was very knowledgeable on content & helpful in workshops”

· “Material was interesting, simple to follow & fun””

· “Facilitator was always on the go – full participation”

· “Sample exercises were very useful”

· “Good pace”

· “Practical exercises were great”

· “Liked that the session applied to our actual business”

· “Relevant & timely to what is happening in the company right now”

· “Case studies were easy to relate to”

· “Straight forward content”

· “Liked that the material was very relevant”

· “Facilitator kept it moving”

· “Liked the group work and work-related examples”

· “Liked simplicity of methodologies”

· “Too little time for full agreement on last exercise”

· “Facilitator was clear and concise”

· “Liked the breakout sessions and the pace of the session”

· “Liked that the session was relevant to our work here”

· “Liked how the Facilitator delivered the material”

· “The material was very practical to our job situation”

· “No waste of time at all – Facilitator was very focused”

· “Material was easy to understand”

· “Liked the quick pace”

· “Too fast paced, not enough time to digest”

· “Session was relevant to our company issues”

· “Binder was easy to follow – consistent with slides”

· “Facilitator was a good communicator”

· “Liked the workshops””

· “Absolutely real life material and very practical”

· “Liked the ‘Making a business case’ information”

· “Good workshops”

· “Liked the systematic approach to root cause and the ROI math”

· “Good communicator”

· “Liked the systematic approaches used, easy to implement tools”

· “Liked the high level overview and breakout sessions”

· “Liked the samples of ROI & Payback, could have used more time”

· “Material was relevant to our business”

· “Facilitator had good knowledge of tools introduced”

· “Liked the ROI discussion and task assignment/identification”

· “Liked that material was relevant to today’s business issues”

· “Well paced”

· “Liked that the new ISO Standard has no major changes for our company”

· “Long session but there was a lot to cover”

· “Clear & concise”

· “Session was to the point”

· “Facilitator was easy to understand”

· “Facilitator was competent – understands our company”

· “Liked the mock audit plus knowledge gained about audits”

· “Facilitator is very good at demonstrating his skills – fun & interesting”

· “Liked the practice audit and everyone acting as a team”

· “Liked the exercises and group studies”

· “Facilitator was humorous”

· “Long days”

· “Liked the interaction”

· “A lot of hands on activities”

· “Informative about the actual audit process & performing audits”

· “Clear and concise but would have liked more detail”

· “Fast paced – covered lots of auditor techniques”

· “Liked the interaction”

· “Liked the Facilitator’s knowledge”

· “Would like to spend more time learning about the ISO 14001 Elements”

· “Liked the exposure to ISO 14001”

· “Forms were useful”

· “Covered only the general process of auditing, would have liked more specifics”

· “Well planned and presented”

· “Liked the integration of quality into daily business practices”

· “Audit preparation and closing meeting were good”

· “Facilitator had an excellent style, good approach & knowledge of subject”

· “Exercises were relevant & informative”

· “Facilitator kept a dry topic light and flowing”

· “Good reference material for future internal audits”

· “A lot of material to absorb”

· “Facilitator was easy to listen to and had great examples”

· “Difficult to sit for a long period”

· “Liked the practice audit and frequent breaks”

· “Practical exercises – would have liked more time”

· “Facilitator spoke in layman’s terms, very knowledgeable”

· “Liked the hands on audit practice”

· “Liked the energy of the Facilitator”

· “Liked the workshops and hands on participation”

· “Lot of information to cover - Facilitator added humor - good knowledge”

· “Pacing was very good. Frequency of breaks kept us alert.”

· “Projector occasionally had problems”

· “Keeping up with the pace was a bit of a challenge due to my lack of ISO knowledge”

· “Delivery was fine. Liked the interaction with the Instructor.”

· “Liked the flow and content. The material was tailored to our system, didn’t get bogged down.”

· “Facilitator presented all topics in a well versed and knowledgeable manner”

· “It defined a match between our situation and how to comply with the Standard”

· “Clean, concise and clear information”

· “Liked that I was able to double check our system”

· “Instructor was excellent”

· “Liked the flow of the session material and subjects”

· “Liked that the session was interactive”

· “Liked the clarification of the difference between Corrective and Preventive Action”

· “A lot of gaps were apparent in our system… how did we ever pass?”

· “Handouts were easy to follow and are useful for note taking”

· “Good hands-on session. Facilitator able to use examples to relay the message.”

· “Met expectations, covered all areas of concern & answered all questions”

· “Facilitator kept discussion on topic, material easy to follow ”

· “Identified our system gaps”

· “Very informative – examples given of other companies and how problems were resolved”

· “A little rushed at times”

· “Liked that real examples were used to explain material”

· “Liked the involvement & workshops which allowed different opinions”

· “Wish we had more time”

· “Liked the step by step explanation of each topic including tips on what to look for”

· “Good examples given on where requirement was applicable”

· “Facilitator was hands-on and easy to relate to”

· “Good insight into the Standard which helped identify our gaps”

· “Rushed at times (due to time spent addressing good questions that were being asked)”

· “Liked the exercises”

· “Facilitator stayed on schedule”

· “Liked the examples of how the Elements are applied in other companies”

· “Could use more graphs, illustrations, etc…”

· “Liked the responses to questions”

· “The pace was quick, did not get bogged down as can happen with ISO”

· “Liked the workshop sessions”

· “Liked the multiple examples, assurance of the Facilitator”

· “Small group was very effective”

· “Instructor was interactive with good workshops”

· “Liked the workshops”

· “Easy to follow – used slides in book as overheads”

· “Liked the group work and interaction”

· “Facilitator was clear about timing”

· “Liked the overall view of what ISO is, and the documentation required”

· “Each section was well presented – slides were not just recited”

· “Liked the examples given but not the long discussions”

· “Good delivery”

· “Material was easy to learn”

· “ISO made common sense”

· “Liked the delivery and schedule – Facilitator kept things timely”

· “Practical & implementable suggestions/outline for doing the audits”

· “Liked learning the audit process, in-process-out. It was all good!”

· “Liked the mixing of slides with workshop activities”

· “Mock closing meetings were good”

· “Liked the slides & materials, easy to follow”

· “Liked the workshops. All very informative.”

· “Practice as part of the workshops was good”

· “Obvious in-depth knowledge of Presenter, good examples given, quick responses”

· “Workshops provided hands-on training”

· “Facilitator was clear and kept within time frame”

· “Liked looking at the end result of an audit”

· “I am now better prepared for auditors in my area”

· “Facilitator kept me involved”

· “Provides clarity, while bringing our company in-line with objectives”

· “Brought forward our challenges that need to be addressed”

· “Instructor was I tune with our requirements for improvement – thank you!”

· “Good content. Good dialogue.”

· “A lot of material for one session”

· “Good examples. Real world approach.”

· “Had to trade off between question time period and material to be covered”

· “Liked the group workshops”

· “Instructor used good examples”

· “Management Team were given a better understanding of the Standard”

· “Liked the process control and procedures”

· “A lot of material to understand & retain”

· “Instructor was able to relate to our work”

· “More time could have been spent on how to apply vs. learning the requirements”

· “Gave a great perspective on ISO 9004 vs ISO 9001”

· “Liked the self-evaluation at end of each section”

· “Not enough group discussion to learn how to apply the Standard”

· “Liked the self-evaluation workshops”

· “Need to understand the steps required to apply what we have now learned”

· “Liked the examples of how the Elements are applied in other companies”

· “Need more discussion on applicability to our company”

· “Liked the self-assessment”

· “Instructor stayed on schedule”

· “Itinerary was well defined”

· “It gave an understanding of the level of improvement required”

· “Pace was a little quick at times”

· “Liked the use of examples from other companies”

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