The following is a summary of the Year 2002 feedback received from participants...
	NOTE:  Complete hardcopy results are kept on file at ISG
	Session Evaluation Scores For Year 2002     (See actual comments below…)
		Session Materials	Session Delivery	Session Facilities
	Jan	3.7	3.9	2.7
		3.9	4	3.9
	Feb	3.5	3.8	2.9
		3.6	3.9	3.3
	Mar	3.3	3.7	3.2
		3.9	3.9	3.8
	Apr	3.9	4	3.8
		3.8	4	3.4
	May	3.3	3.8	3.3
		3.6	3.9	3.6
	Jun	3.7	3.8	3.5
		3.9	4	3.9
	Jul	3.5	3.8	3.4
		3.5	3.7	3.4
	Aug	3.3	3.6	3.6
		3.7	3.8	3
	Sep	3.8	3.8	3
		3.8	4	3.6
	Oct	3.7	4	3.7
		3.8	3.9	3.4
	Nov	4	4	3.9
		3.6	3.9	3.2
	Dec	3.8	3.7	3.8
		3.3	3.7	3.3
	Avg. Score	3.7	3.9	3.4		NOTE: Minimum score = 1; Maximum score = 4
COMMENTS FROM PARTICIPANTS:
	• “Liked using real company problems as examples”
	• “Practical – will be very helpful in problem solving”
	• “Liked the Instructor’s enthusiasm and knowledge of our process, very relevant”
	• “Very useful!”
	• “Facilitator was very professional & stimulating!”
	• “Dealt with some specific examples”
	• “Clear and easy to follow”
	• “Liked the group involvement”
	• “Liked the Facilitator’s interaction with participants”
	• “Lot of information to cover, seemed rushed at times”
	• “Needed more breaks”
	• “Great notes and reference material.  Good Presentation.”
	• “Reviewing of some procedures was least liked”
	• “Facilitator quite knowledgeable – good experiences”
	• “Liked the process of going through the audit in real life and learning the responsibility of an Auditor”
	• “Instructor was open and ready to answer any questions”
	• “Liked the examples and exercises”
	• “Liked the information that was passed on, it was relevant”
	• “Liked the exercises and the practice audit”
	• “Plenty of live examples”
	• “Liked the reinforcement of the session material”
	• “Problems were identified which needed side meetings to solve”
	• “Liked the knowledge of the Facilitator”
	• “Liked the banter and the process”
	• “Session should not have been required”
	• “Liked knowledge of Instructor”
	• “Concise and to the point, stayed focused”
	• “Liked the handling of questions and use of related examples”
	• “Kept on track, got us out on time”
	• “Liked the input from Managers and Auditors”
	• “Session too short, a lot of information in a short time”
	• “Instructor is very knowledgeable and this will help us in our ISO Certification”
	• “Clear road map”
	• “Liked that it was brief and to the point”
	• “Liked the clearness of explanations and conciseness of the Presenter”
	• “Liked the use of real data and conducting interviews”
	• “Liked the personal stories and bad jokes”
	• “I would have preferred a 3 day session due to speed of delivery”
	• “Excellent live exercises using our terminology”
	• “Instructor was very knowledgeable.  Great training skills!”
	• “Some of the sections were covered quickly”
	• “Liked Instructor's impersonation of various ‘Bosses’ at closing meeting”
	• “Liked the hands on exercises, very participative”
	• “Liked the live audit”
	• “Could have had more frequent breaks”
	• “Hard to capture so much detail”
	• “Liked the real examples within the course”
	• “Content was repetitive but necessary to reinforce learning”
	• “Liked the knowledge of the Presenter”
	• “Liked the practice session”
	• “Too many slides”
	• “Good instructor – interactive, humorous”
	• “Good pace and informative”
	• “Liked the ISO 9001:2000 information”
	• “Good pace, not boring”
	• “Liked the live audit but not the closing meeting”
	•  “Interesting dialogue, but at times too long sitting in one place”
	• “Liked exercises and knowledge level of Instructor”
	• “Very relevant material, well delivered, exercise were well organized”
	• “Liked the exercises, quick moving”
	• “Liked the live audit, lots of time to ask questions”
	• “Interactive opportunities”
	• “Instructor was knowledgeable and patient”
	• “Practical and easy to understand materials”
	• “Brief, covered a large amount of information in a short time”
	• “Materials were easy to understand.  Basic overview.”
	• “Quick and to the point”
	• “Stayed on track – gave appropriate examples & showed what’s been done to date”
	• “Instructor pointed out where we were at”
	• “Liked that it wasn’t too long”
	• “Instructor made the session applicable to our company”
	• “Liked the Presenter’s knowledge of the subject”
	• “I couldn’t apply some of it to my department”
	• “Presented a new way of looking at our business”
	• “Overwhelming amount of information to absorb”
	• “Instructor was a wealth of knowledge… how does he remember it all?”
	• “Liked the interactive workshop and presentations”
	• “Liked the fast pace”
	• “The material covered was explained in a clear manner which flowed easily”
	• “Looking at proofs will help me with Internal Audits”
	• “Overheads were easy to read and not too lengthy”
	• “Liked how the material the new changes to the Standard”
	• “Liked the group participation”
	• “Information was good and I liked the Presenter’s responses”
	• “Session content met my objectives. I like your approach as opposed to Registrar's Checklist”
	• “You made the material interesting!”
	• “Very practical, informative and realistic information”
	• “Would have liked more time for mock auditing”
	• “Very relaxed, yet thorough delivery of information”
	• “Understood the material easily”
	• “Liked the role playing”
	• “Not enough time to complete the mock audit”
	• “Material provided can be used as a reference in real life audits”
	• “Too much pressure being Lead Auditor & having to complete forms correctly”
	• “Instructor made auditing seem easier and fun”
	• “Easy to follow material, found some slides hard to relate to our organization”
	• “Liked Instructor’s knowledge of material”
	• “Too fast at times”
	• “Liked the guidelines for preparing for audit, performing it & closing it”
	• “Liked the examples given by the Instructor”
	• “Liked the Closing meeting”
	• “It seemed a little too fast”
	• “Mock audit was a bit overwhelming, too much too fast”
	• “Instructor was entertaining”
	• “Learned a little better how to conduct an audit”
	• “Liked the exercises”
	• “Very knowledgeable, lots of examples, kept to schedule”
	• “Liked the examples given”
	• “The material was very well written, good reference document”
	• “Instructor was extremely knowledgeable, excellent presentation style, kept the class engaged”
	• “Informative material, this man was very upbeat & knowledgeable”
	• “Liked the direct link of the material to the ISO Standard”
	• “Liked the bolded & underlined passages that showed gaps from old system”
	• “Upbeat style with relevant examples”
	• “Consistent delivery, well articulated”
	• “Liked the clarification and examples.  Clear answers given.”
	• “Liked the highlights – “shalls” & “changes”, liked exercises less”
	• “Liked the enthusiasm of the Facilitator, no comments were shot down”
	• “Liked the interactive process and knowledge of Instructor”
	• “Liked the underlined sections that showed changes to ISO”
	• “Flexible, willing to let group discussions go on”
	• “Put the Standard into understandable terms”
	• “Good discussion – kept timely”
	• “Liked the explanation of each Element”
	• “Liked the Instructor’s explanations and clarity”
	• “Liked that the changes to the current Standard were clearly marked”
	• “Liked the focus on the key changes”
	• “Excessive debate by some participants”
	• “Liked the Instructor’s speed and knowledge”
	• “Liked the details in the session materials”
	• “Good pace and depth shown by Instructor”
	• “Liked the logical approach to the Standard”
	• “Liked the knowledge of the Presenter”
	• “Quick and concise”
	• “Instructor was knowledgeable”
	• “Liked the interaction between Instructor and the group”
	• “Liked having specific questions answered”
	• “I liked the approach of Instructor asking “Why would a Customer want this?”
	• “Liked how it identified and related to our process”
	• “Very informative and interactive”
	• “Easy to follow, clear presentation (good examples used)”
	• “Liked how it highlighted the differences from the old Standard”
	• “Instructor was able to relate content to our organization”
	• “Everything was straightforward”
	•  “Material was relevant, helpful hints”
	• “Too quick – felt rushed”
	• “Liked the group discussion relevant to our business”
	• “A lot of information covered (my first session on new ISO)”
	• “Liked that it was customized”
	• “I enjoyed the content and how it was delivered”
	• “Liked the flow of information”
	• “Liked that it was tailored to our organization”
	• “Relevant to future expectations”
	• “Instructor was able to keep the interest of the whole group”
	• “Liked the interaction and the ability to work on our processes”
	• “Liked the Team work and involvement”
	• “I liked the approach of using an example then an actual”
	• “Liked the interaction amongst the Team, excellent Team work”
	• “Liked the workshops and that it was dynamic”
	• “Liked the Team work and the synergy amongst the group”
	• “Easy to understand, not too many ‘industry’ terms”
	• “Strong Presenter, easy to follow, high energy”
	• “Liked applying process mapping to everyday tasks”
	• “I enjoyed the group work”
	• “The delivery of the exercises were useful”
	• “Good interaction and direction”
	• “Material presented well, good monitoring of group understanding”
	• “Liked finally getting people onto similar process mapping page”
	• “Like mapping our actual process, but not the generic one”
	• “Material provided was clear, good instructions given”
	• “Instructor was interactive with Teams – group decisions (agreement reached)”
	• “Smaller groups did not always agree”
	• “Material covered an area critical to the success of developing good processes”
	• “Easy, clear slides, although some fonts too small”
	• “Liked going through the basics first then into our company”
	• “Fast pace, relevant, geared to our company”
	• “Useful, well demonstrated/explained”
	• “Demonstrated excellent knowledge of process mapping”
	• “Liked the energy and pace”
	• “To the point, Instructor kept things moving”
	• “Very interactive, fun, informative”
	• “Creative discussion”
	• “I have experience in flowcharting Work Instructions, this is an easier 1st step”
	• “Liked that participation was required from the group”
	• “Liked how relationship to our operation was conveyed by the Facilitator”
	• “The session was both comprehensive and detailed, good ideas for improvement”
	• “The Facilitator was thoroughly knowledgeable about the Standard & our company”
	• “Liked that the material pertained directly to us”
	• “Very informative”
	• “Liked how it related the Standard to our quality system”
	• “Flowed well – not boring”
	• “Liked the PowerPoint presentation and particular the last section – my content”
	• “Kept us interested & alert”
	• “Helped us understand each segment of ISO”
	• “Too fast – seemed rushed”
	• “Flowed at good speed but ran over scheduled time”
	• “It helped me understand the ISO jargon”
	• “Liked quality of material – stayed on schedule”
	• “Facilitator had good knowledge of other facilities”
	• “Liked the bolding of key issues/changes”
	• “Facilitator was to the point but screen hard to read”
	• “Examples when used were effective”
	• “Kept it moving – good flow”
	• “Flowed well – not boring”
	• “Liked highlights to ISO, good verbal examples to go with presentation”
	• “More examples would be good”
	• “Clear and concise.  Spent appropriate amount of time on subject matter.”
	• “Identified exactly what has changed in ISO”
	• “Was really relevant to our company/situation”
	• “Presenter injected humour to keep subject interesting”
	• “The review of the new Standard vs Old was very well done”
	• “Presenter very knowledgeable on the subject”
	• “Needs a little bit of spice to keep attention”
	• “Relevant to our business”
	• “Liked the connection to our Vital Few”
	• “Good pace for this material”
	• “Appropriate level of detail”
	• “Very clear on changes from ISO 9001:1994”
	• “Liked the open discussions, fast paced and relevant”
	• “Instructor was quick & easy to understand”
	• “Liked that it was tailored to our business”
	• “Liked the room setup”
	• “I liked the breakout sessions and the nice pace”
	• “Material presented well, easy to follow”
	• “Liked the speed, moved along well”
	• “I liked the ‘Define the Process’ form, it’s a good tool”
	• “Ample opportunity to ask questions”
	• “A lot of interaction”
	• “Liked the interaction using visual notes/concepts assisted our understanding”
	• “Facilitator was clear and informative”
	• “Post-it notes were great to work with”
	• “Liked doing generic examples first”
	• “Facilitator was easy going with a sense of humour”
	• “Liked the Team effort involving all of our Division - informative”
	• “Liked the process mapping technique”
	• “Facilitator kept it moving, did not let us get hung-up”
	• “Liked the practicality of the material”
	• “Material was clear and easy to relate to”
	• “Not always sufficient time”
	• “Session moved along at a good pace”
	• “Relates to our business – can relate to the end-to-end process”
	• “Flowed well & was logical but not enough debate”
	• “Liked the company discussion”
	• “Material was applicable to our processes”
	• “Just enough detail & explanation”
	• “Facilitator spoke clearly and was very knowledgeable”
	• “Liked the explanation/discussion about process mapping basics”
	• “Needed more exercises to better understand the process”
	• “Facilitator was focused, Instructor kept us on track”
	• “Material was practical and related to our organization”
	• “Good Speaker, knowledgeable of topic”
	• “Was presented as concisely as possible”
	• “Just wish we didn’t have to paraphrase all the time – it is the fault of the Standard”
	• “Presenter was knowledgeable/personable and course moved along quickly”
	• “Liked the discussion on actual problems in the Plant”
	• “Needed more open discussion/examples”
	• “Instructor was able to relate to our processes”
	• “Material helped clarify the changes to the new Standard”
	• “Instructor stayed on track”
	• “Liked the review sessions with the Customer focus”
	• “The pace was good”
	• “Liked the concentration on changes, examples were specific to our business”
	• “General overview was good on each Element”
	• “Addressed our situation to the new Standard very well”
	• “Lots of information but too long, dry content”
	• “Instructor was very knowledgeable”
	• “Liked the promptness of the Facilitator”
	• “Liked the one-on-one with a feel of our business”
	• “Liked the Facilitator’s review, step by step, of the changes”
	• “Liked that the Facilitator kept to the schedule presented and followed it”
	• “Tough material to present, so difficult to be critical”
	• “Examples used were easy to understand and simplified it”
	• “Very dry material, perhaps pictures could be used to help with explanation”
	• “Very informative and answered every question”
	• “Facilitator was well spoken”
	• “Liked the clear direction of the new ISO Standard”
	• “Very knowledgeable trainer, concise, delivery was at the right speed”
	• “Mock audit was helpful”
	• “Helpful info, could have had more mock audit time”
	• “I liked participating in mock audit”
	• “Group was large for a mock audit, but it was informative”
	• “Facilitator kept the flow good & kept topic interesting”
	• “Practice audit was very helpful for ‘real’ experience”
	• “Amount of participation encouraged was just right, moved the session along”
	• “Tips such as 3D approach useful reminders of auditing technique”
	• “Very practical because the company was the subject of the course content”
	• “The examples used helped apply the course material”
	• “Would have liked a little more time for the mock audit”
	• “Instructor was very knowledgeable & open to questions”
	• “Exercises were quick & reinforced the session material”
	• “Session length allowed for the perfect pace”
	• “Liked the use of a mock audit, pace was good”
	• “Material was excellent & provides good reference material”
	• “Informative, very entertaining & engaging presentation”
	• “Very knowledgeable Instructor”
	• “Liked the practice sessions & discussions”
	• “Liked the group interactions and the Facilitator answering questions”
	• “Liked the practical exercises, training style”
	• “Liked the Facilitator’s energy level and delivery style - interactive”
	• “Met the objective of learning about process auditing”
	• “Liked the Facilitator’s excellent communication, got everyone engaged”
	• “Good details in training manual”
	• “Liked that it was on-time, good sequence of training”
	• “Liked learning the process approach to auditing”
	• “Liked that it was on-time”
	• “Liked Input  -  Process  -  Output”
	• “Liked the learning & practical exercises, good mix”
	• “Liked the Facilitator’s life experiences and tricks of the trade”
	• “Perhaps more time is needed to learn more, session was fast”
	• “Learned what an external auditor will look for on each Element”
	• “Facilitator was humorous with plenty of good examples”
	• “I thought it was all valuable”
	• “Liked the breakout sessions for developing questions and the mock audit”
	• “Facilitator was very good, lots of good examples”
	• “Clear, useful material, examples helped to understand”
	• “Liked the closing meeting workshop”
	• “Liked the mock audit”
	• “Gained information about the new ISO Standard to better understand implementation”
	• “The mock audit was good, it was different to be in the Auditor’s shoes”
	• “Needed more time for the audit”
	• “Facilitator is a very good instructor, this was my first time in his training session”
	• “Covered everything about the Audit & Interviews”
	• “Some sections covered too fast”
	• “The Facilitator was very knowledgeable”
	• “I liked the pace of the process – never boring or slow”
	• “Obviously based on lots of experience”
	• “Facilitator kept it exciting!”
	• “We should do more classroom stuff off site!”
	• “Liked the interviewing on the floor”
	• “Very short time limits”
	• “Good pace”
	• “Audit training was very sequential, makes sense”
	• “Liked the small class, one-on-one feel”
	• “It was easy to understand and gave good examples”
	• “Material related well”
	• “Time was short, a lot of info in a short time”
	• “Liked the practice audit”
	• “Liked the feedback to questions”
	• “Liked the live audit”
	• “Liked the interaction between the participants and the Instructor”
	• “I now feel more confident about auditing”
	• “Liked the clarity of the Facilitator’s presentation”
	• “Liked Instructor’s knowledge – most helpful”
	• “Facilitator was very helpful”
	• “Liked that it was specific to our business”
	• “Spoke using everyday examples/language”
	• “I thought the session delivery was excellent”
	• “Liked the ability to go through our company examples”
	• “Liked the Facilitator’s knowledge of our processes”
	• “Good time management”
	• “It was very thorough”
	• “Instructor was very articulate and knowledgeable”
	• “Liked the Closing meeting and the mock audit”
	• “The pace was awesome, I like things to keep moving”
	• “Delivery was great – material is rather dry but Facilitator did a great job getting it out”
	• “Straight forward info, useful, easily understood”
	• “I enjoyed all aspects of the training”
	• “Facilitator was very personable, attentive to specific needs – great job”
	• “All material was very useful”
	• “This session was well delivered and presented clearly”
	• “Liked the way the material was broken down to be understood”
	• “Positive delivery, knowledgeable person”
	• “I  enjoyed the content of the session – good job!”
	• “The mock audit Teams were fun and informative, atmosphere was pleasant”
	• “I thought a few of the slides were redundant”
	• “The session was smooth and enjoyable.  I enjoyed the humor and sidelines.”
	• “Conducting the mock audits was a great way to practically apply what we were learning”
	• “At times there was too much info to absorb”
	• “Instructor was very animated and entertaining as well as knowledgeable”
	• “Being away from my desk was hard on operations”
	• “Liked the Closing meeting”
	• “Liked the amount of information that was covered in a short period of time”
	• “Good overview, could have used more examples using our system”
	• “Liked the clarification and prioritization of ISO Standard”
	• “It was a flexible presentation that addressed group needs”
	• “Good presentation – a lot of material in a short period of time”
	• “Good examples but not enough time”
	• “Clear and to the point”
	• “Interpretation was clear, moved quickly at times”
	• “Practical examples”
	• “Liked that the session was focused on the changes only”
	• “Good reference to our industry examples”
	• “Liked the new changes in ISO that were highlighted”
	• “Difficult to connect ISO to our business, requires a lot of focus”
	• “Clear.  Concise.”
	• “More examples would be helpful although the Instructor did a good job”
	• “Quick and informative”
	• “Changes to ISO were clearly highlighted & relevance explained well”
	• “Presentation was well done”
	• “Good amount of content.  Good pace.”
	• “Liked that the changes to ISO were highlighted in bold”
	• “Liked that session was relevant to our operation”
	• “Session notes are good”
	• “Instructor had very good knowledge about ISO”
	• “Instructor was very clear but session was too short”
	• “Good presenter but a lot of material in a short time”
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